Terms And Conditions

Carpet Cleaning Balham Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Balham provides carpet, upholstery and related cleaning services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below.

Company means Carpet Cleaning Balham, the provider of the services.

Customer means any individual, business or organisation that books or receives services from the Company.

Services means carpet cleaning, rug cleaning, upholstery cleaning and any other related services provided by the Company as agreed with the Customer.

Premises means the property or location where the Services are to be carried out.

Technician means any employee, contractor or representative of the Company who performs the Services.

2. Scope of Services

The Company provides professional carpet and related cleaning services within its operating service area, including Balham and nearby locations. The specific Services to be performed will be agreed at the time of booking and confirmed by the Company. The Company reserves the right to refuse any job that is unsafe, inaccessible, or outside its service capability.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels as communicated from time to time. The Customer is responsible for providing accurate and complete information, including the location of the Premises, type and size of areas to be cleaned, parking availability and any special requirements.

3.2 All bookings are subject to availability and to acceptance by the Company. The Company will confirm a booking and provide an estimated arrival window for the Technician. Any confirmation issued by the Company forms part of these Terms and Conditions.

3.3 The Company may request further details or photographs of the areas and items to be cleaned in order to provide a more accurate quotation and determine service suitability.

3.4 The Customer must ensure that an adult with authority to agree to the work is present at the Premises at the start of the appointment unless otherwise agreed in advance in writing.

4. Quotations and Pricing

4.1 Quotations are based on the information supplied by the Customer and on the Company’s standard pricing structure in force at the time of quotation. All prices are exclusive of any applicable taxes unless specifically stated otherwise.

4.2 Quotations are provided as estimates and may be adjusted if the actual condition, size, or nature of the work differs from that described by the Customer. The Technician will inform the Customer where additional charges may apply before commencing or continuing with the Services where reasonably possible.

4.3 The Company reserves the right to revise its prices at any time. Price changes will not affect confirmed bookings unless there is a material change to the scope of work.

5. Access and Customer Obligations

5.1 The Customer must provide safe and reasonable access to the Premises for the Technician, including any parking arrangements required for vehicles and equipment. Parking fees or congestion related charges, where applicable, may be added to the Customer’s invoice.

5.2 The Customer must ensure that the areas to be cleaned are reasonably clear of personal items, breakables, and clutter. While the Technician will take reasonable care, the Company is not responsible for moving heavy furniture, fragile items or valuable objects unless expressly agreed.

5.3 The Customer must inform the Company in advance of any known hazards at the Premises, including but not limited to faulty wiring, loose flooring, water leaks, or contamination risks, as well as any restrictions within the building or estate.

5.4 The Customer is responsible for ensuring that electricity and, where required, running water are available at the Premises for the duration of the appointment.

6. Payments and Invoicing

6.1 Payment is due in full upon completion of the Services unless otherwise agreed in writing. The Company may require a deposit or prepayment at the time of booking for certain Services or larger jobs.

6.2 The Company accepts payment by methods that it communicates as accepted from time to time. The Customer is responsible for ensuring that funds are available and payment details are valid.

6.3 Where payment is not made on completion, an invoice will be issued with a payment due date. The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in England and Wales, calculated daily, from the due date until the date of payment in full.

6.4 The Company may refuse to carry out or continue with Services where payment terms have not been met or where previous invoices remain unpaid.

7. Cancellations, Rescheduling and No-Show Policy

7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period required to avoid cancellation charges will be communicated by the Company as a matter of policy.

7.2 Where the Customer cancels or reschedules without sufficient notice, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the quoted price, to cover lost appointment time and administrative costs.

7.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer fails to provide access or has provided incorrect address details, the visit may be treated as a late cancellation and a call-out or cancellation fee may be charged.

7.4 The Company may cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, equipment failure, extreme weather, transport disruption or emergencies. In such cases, the Company will offer an alternative appointment but shall not be liable for any resulting loss or inconvenience.

8. Service Standards and Limitations

8.1 The Company will perform the Services with reasonable care and skill in accordance with industry standards. However, the Customer acknowledges that the outcome of cleaning may vary depending on the age, type, condition and previous treatment of carpets and fabrics.

8.2 The Company does not guarantee the removal of all stains, odours, or marks. Some stains may be permanent and may not respond to cleaning methods. The Technician will assess and treat stains using appropriate methods but cannot promise specific results.

8.3 The Customer is responsible for notifying the Technician of any known issues with carpets, rugs or upholstery, including previous damage, wear, fading, loose seams, or the presence of dye instability. The Company is not liable for pre existing damage that becomes more visible following cleaning.

8.4 Drying times are estimates only and depend on ventilation, temperature, humidity, fabric type and pile density. The Customer must ensure adequate ventilation and follow any instructions given by the Technician to assist with drying and to prevent slip hazards.

9. Customer Property and Preparation

9.1 The Customer should remove valuables, fragile items and personal belongings from the areas to be cleaned. The Company accepts no liability for items left in or around the cleaning area that are not removed or made known to the Technician.

9.2 Small furniture and easily movable items may be shifted where safe and reasonable. Heavy or delicate furniture, appliances and fixtures will generally not be moved unless agreed in advance. The Customer is responsible for moving such items if they wish the area beneath them to be cleaned.

9.3 The Customer must ensure pets and children are kept away from the work area and equipment for the duration of the Services and any advised drying period.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle and dispose of waste generated as part of the Services in compliance with applicable waste and environmental regulations. This may include the separation and appropriate disposal of contaminated water, filters and any consumable materials used.

10.2 The Company will not remove general household rubbish, bulky items, hazardous waste or materials that fall outside the normal scope of carpet and fabric cleaning residues. The Customer is responsible for arranging appropriate disposal of such items with licensed waste carriers or local authority services.

10.3 Where the Company is required by law or local regulation to transport waste from the Premises, it will do so in accordance with applicable licensing and duty of care requirements. The Customer agrees not to request or insist on any method of disposal that would breach such regulations.

11. Damage, Liability and Insurance

11.1 The Company maintains appropriate insurance cover for its business activities as required by law and good industry practice. Details of cover may be provided on request.

11.2 The Company will not be liable for any damage caused where the Customer has failed to disclose relevant information regarding the condition or composition of carpets or fabrics, or where the item is inherently defective or unstable. This includes shrinkage, colour run, fibre distortion, or separation of backing where this risk arises from the item itself.

11.3 The Company’s total liability for any loss or damage arising from the Services, whether in contract, tort or otherwise, shall be limited to the price paid or payable by the Customer for the specific Service giving rise to the claim, except in cases where liability cannot legally be limited or excluded.

11.4 The Company shall not be liable for any indirect, consequential or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of use, arising out of or in connection with the Services.

11.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

12. Complaints and Claims

12.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, and in any event within a reasonable period from the date the Services were carried out, allowing the Company the opportunity to inspect and, where appropriate, to rectify the issue.

12.2 Any claim relating to loss or damage must be supported by evidence and raised promptly. Failure to notify the Company within a reasonable time may affect the Company’s ability to investigate and may limit or extinguish any liability.

12.3 The Company may, at its discretion, offer a re clean of affected areas, a partial refund, or other resolution where a complaint is upheld. Such remedies are provided without admission of liability and are in full and final settlement of the matter unless otherwise agreed.

13. Force Majeure

13.1 The Company shall not be in breach of these Terms and Conditions, nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include acts of God, accidents, public health emergencies, strikes, lockouts, transport disruptions, and failures of utility services.

14. Data Protection and Privacy

14.1 The Company will collect and use personal data from the Customer in order to manage bookings, deliver Services, process payments and handle enquiries. Such data will be handled in accordance with applicable data protection laws.

14.2 The Company will not sell the Customer’s personal data to third parties. Data may be shared with service providers and partners where necessary to perform the Services, process payments, or comply with legal obligations.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. Continued use of the Services after changes have been made constitutes acceptance of the updated terms.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy or prevent its exercise at a later time.

17.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

By placing a booking with Carpet Cleaning Balham, the Customer acknowledges that they have read, understood and agree to these Terms and Conditions.