Privacy Policy

Carpet Cleaning Balham Privacy Policy

This Privacy Policy explains how Carpet Cleaning Balham collects, uses, stores and protects personal data relating to customers and prospective customers in the Balham area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaning Balham customers and prospective customers in the Balham area who contact us, request a quote, book a service, or otherwise interact with us in connection with our carpet cleaning and related services. It applies whether you contact us online, by post, or in person, and whether you are a private individual or a business customer.

Data Controller

For the purposes of data protection law, Carpet Cleaning Balham is the data controller in respect of the personal data described in this Privacy Policy. This means that Carpet Cleaning Balham determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable law.

Personal Data We Collect

We collect and process personal data that is necessary to provide our services, manage our relationship with you and operate our business. The types of personal data we may collect include the following.

Identification and contact details such as your name, address, service address, billing address, and contact details including your preferred contact method. Booking and service information such as the date and time of bookings, details about the property or premises where the service is to be provided, access instructions that you choose to provide, and records of the services you have received from us. Payment and transaction information such as records of payments you make to us, the method of payment you use, and related billing information. We do not store full payment card details, but may hold limited information necessary for accounting and verification purposes. Communication records such as emails, written correspondence, notes of conversations, and any feedback, complaints or queries you submit to us. Marketing preferences such as your preferences regarding receiving marketing communications from us, and records of your consent where required.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us with an enquiry, provide feedback, or otherwise communicate with us. We may also receive information about you from third parties, for example where a managing agent, landlord or business partner provides your contact details so that we can deliver services at a property you occupy or manage.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are set out below.

Performance of a contract. We process personal data to enter into and perform our contract with you, including handling bookings, providing carpet cleaning and related services, taking payment, and managing your account. Legal obligation. We process certain data to comply with our legal obligations, for example in relation to tax and accounting requirements, record keeping, and responding to lawful requests from public authorities. Legitimate interests. We process personal data where it is necessary for our legitimate interests or those of a third party, provided that your interests and fundamental rights do not override those interests. This includes operating and improving our services, preventing and detecting fraud, ensuring security, and managing our business operations. Consent. In some limited cases, we may rely on your consent, for example for certain forms of direct marketing where consent is required by law. Where we rely on consent, you have the right to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes. To provide and manage our carpet cleaning and related services, including processing bookings, scheduling appointments, carrying out work at your premises, and providing customer support. To manage payments, fees and charges, collect and recover money owed to us, and maintain accounting and financial records. To communicate with you about your bookings, changes to our services, service reminders, and other updates that are necessary to perform our contract with you. To respond to enquiries, feedback or complaints and to resolve disputes. To improve and develop our services, including by analysing how customers use our services and responding to trends in customer needs. To send you marketing communications about our services where this is permitted by law and in line with your preferences, and to give you the opportunity to opt out at any time. To comply with legal and regulatory obligations and to establish, exercise or defend legal claims.

Data Sharing and Processors

We may share your personal data with trusted third parties who help us provide our services or operate our business. These third parties act as data processors and must only process your personal data on our instructions and in accordance with data protection law.

Examples of such processors include providers of customer management or scheduling systems, payment processing and accounting service providers, information technology and hosting providers who support our systems, and professional advisers such as accountants or legal advisers where reasonably necessary. We may also share personal data with other third parties where required by law, for example with law enforcement agencies, regulators, or public authorities. We do not sell your personal data to third parties.

International Transfers

If we use service providers located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with data protection law. These safeguards may include the use of standard contractual clauses or ensuring that the country has an adequacy decision from the relevant data protection authority.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

In general, we retain customer records, including contact details, booking information and transaction records, for the duration of our relationship with you and for a period after this where required by law or where needed to resolve disputes or enforce our agreements. When determining the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process it, whether those purposes can be achieved by other means, and applicable legal requirements. Once the relevant retention period has expired, we will delete or anonymise your personal data in a secure manner.

Data Security

We take appropriate technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures are designed to provide a level of security appropriate to the risk and may include access controls, secure storage, and restrictions on who can access personal data within our organisation and among our processors.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights may be subject to certain conditions and exemptions and may not always apply in every situation.

Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it. Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated. Right to erasure. In certain circumstances, you have the right to request the deletion of your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and we have no other legal basis to continue processing it. Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised. Right to data portability. In certain circumstances, you have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller. Right to object. You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will stop processing your data for direct marketing purposes if you object. Right to withdraw consent. Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have any questions about how we handle your personal data, you can contact us using the details provided on our website or in your service documentation. We will respond to your request in accordance with applicable legal timeframes and may need to verify your identity before acting on your request.

You also have the right to lodge a complaint with the relevant data protection authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we have an opportunity to address your concerns.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically so that you remain informed about how we use and protect your personal data.